Frequently Asked Questions
Everything you need to know about your Singer sewing journey.
Are your sewing machines brand new or refurbished?
We offer a mix of both brand new and certified refurbished Singer machines. Each refurbished unit undergoes a rigorous 25-point inspection and includes a full manufacturer-backed warranty to ensure peak performance.
How long does shipping take for heavy machinery?
Standard ground shipping typically takes 3-7 business days within the continental US. Larger cabinets and heavy-duty industrial machines may require freight shipping, which can take up to 10 business days.
What is your return policy for opened machines?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging. Please note that a restocking fee may apply to machines that have been used or are missing original accessories.
Do you provide technical support if I have trouble setting up my machine?
Absolutely! Every purchase includes access to our expert technical support team and a library of setup videos. You can reach out via live chat or phone for step-by-step assistance with threading, tension, or software updates.
Can I purchase replacement parts and presser feet for older models?
Yes, we stock a wide variety of genuine Singer parts, including bobbins, needles, and specialized presser feet for both modern digital models and vintage mechanical machines.
Do you offer financing options for high-end embroidery machines?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to bring home professional-grade equipment with 0% APR options for qualifying customers.